Support
Need help with DesignMe? Whether you have a question about a generation, a billing issue, a feature request, or you found a bug — we want to hear from you.
What to include in your email
To help us solve your problem faster, please include:
- The email address you used to sign in.
- A short description of what happened and what you expected.
- If it is about a specific generation: the date and time you ran it, and the style you picked.
- If you can, attach a screenshot.
- Your device and OS version (e.g. iPhone 15 Pro, iOS 18.1).
Frequently asked questions
My generation failed but my credits were deducted.
Credits are automatically refunded within a few minutes if a generation fails on our side. If the refund did not arrive after 10 minutes, email us with the date and time and we will refund manually.
How do I cancel my Pro subscription?
On iOS: open the Settings app → tap your name → Subscriptions → DesignMe → Cancel. On Android: open the Play Store app → Profile → Payments & subscriptions → Subscriptions → DesignMe → Cancel.
Can I request a refund?
Refunds for in-app purchases are handled by Apple and Google. Visit reportaproblem.apple.com for iOS purchases or the Play Store help center for Android. For credit packs bought on the web, email us and we will process the refund through Lemon Squeezy.
How do I delete my account and data?
Email us at ongviet@icloud.com from the address you signed up with. We will delete your account, all uploaded photos, and all generated images within 7 days and confirm by email.
My result looks wrong or low quality.
AI generation is best with a clear, well-lit, straight-on photo of the room or exterior. If you are consistently getting poor results, send us the input photo and the style you chose — we are always tuning the prompts.
Do you offer business or bulk pricing?
Yes — for real estate, interior designers, or any team needing volume, email us and we will set up a custom plan.
Privacy and security
See our Privacy Policy for how we handle your data, and our Terms of Service for usage rules.